Skip to content
Listeners

Safety Guidelines

Your safety and well-being are our highest priority at Listeners Connect. Please read these guidelines before using our services.

Important Disclaimer

  • Listeners Connect provides peer emotional support — NOT professional therapy, medical advice, or crisis intervention.
  • In an emergency, dial 112 (India). For mental health crisis: Vandrevala Foundation 1860-2662-345 (24/7) or iCall 9152987821.
  • NIMHANS Helpline: 080-46110007. Sneha India: 044-24640050.

Protecting Your Privacy

  • Never share your Aadhaar, PAN, bank details, passwords, OTP, or home address with any listener or user.
  • Keep all conversations within the Platform. Do not share personal phone numbers, WhatsApp, or social media.
  • If any listener asks for financial information or personal meetups, report them immediately.

Recognizing Unsafe Behavior

  • End the session immediately if anyone makes you feel unsafe, pressured, or uncomfortable.
  • Report using the in-app "Report" button — all reports are reviewed within 24 hours by our Trust & Safety team.
  • Reportable offenses: harassment, sexual solicitation, threats, hate speech, fraud, impersonation, sharing explicit content.

Healthy Session Practices

  • Set personal boundaries before starting. You are never obligated to share more than you are comfortable with.
  • Take breaks between sessions if you feel emotionally overwhelmed.
  • Remember that listeners are trained peers, not licensed therapists. For clinical needs, consult a professional.
  • If a session is not helpful, you can end it anytime and try a different listener.